Privacy Policy

Last Updated: December 2, 2025

At ORCA Coolers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orca-coolers.com or make a purchase from us.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through our payment processors)
• Account credentials (username and password)
• Purchase history and preferences
• Customer service correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases and account
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (shipping carriers, payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our company

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though some features of our site may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.

10. International Users

ORCA Coolers is based in Nashville, Tennessee, USA. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of the updated policy.